To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@vemvem.com. Please note that returns will need to be sent to the following Address: [vemvem distribution center]

The specific address of our logistics center needs to be provided to you through direct contact with us. Please reach out to us directly for this information.

If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@vemvem.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Additionally, due to the delicate nature of the fleece, wool, alpaca material, exchange and returns are fundamentally not possible for these garments. And unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vemvem.com.

Please note that once an item of clothing has been worn, the presence of skin flakes and fur can significantly reduce its value, making it impossible for us to accept returns or exchanges. If you are uncertain about size selection, we strongly encourage you to reach out to us for assistance before making your purchase. Re

Customs Procedures and Taxes
Customers are responsible for any customs duties incurred during the return process of an exchange or refund request. Refusal to fulfill this obligation may result in the goods being held at customs for a temporary period. If this period exceeds 15 days, the items will be disposed of. Therefore, please note that in such cases, exchanges or refunds will be denied. We kindly ask for your understanding in this matter.